How information submitted through this site is collected, used and protected. Last updated June 2026.
PearlyNest does not sell, rent, or trade your personal information to third parties for marketing purposes.
Information reaches this site in two ways. The first is anything typed in deliberately, such as a name, an email address, a phone number and a password entered while creating an account, or the message text sent through the contact form. Nothing in those fields is required to browse the guides.
The second is technical detail gathered automatically by the hosting layer whenever a page loads. That set covers browser type, device category, approximate region derived from an internet address, the pages opened and the time spent on them. It describes sessions rather than named individuals.
Submitted details are used to run the account, to answer questions that arrive through the contact form, and to send the reminders a registered user has asked for. Technical detail is used to keep pages loading correctly and to see which guides are worth expanding.
Small files stored by the browser keep a session active and remember basic preferences between visits. They hold identifiers rather than personal detail, and removing them through browser settings is always possible. Doing so may mean signing in again on the next visit.
Where measurement tools are used, the reporting they produce is aggregated. It shows how many sessions reached a page, not who those sessions belonged to.
Consent boxes on the signup form are optional and independent of one another. Ticking the service box allows messages about a submitted inquiry. Ticking the marketing box allows promotional messages about home coverage. Leaving both untouched still permits an account to be created.
Consent can be withdrawn at any point by replying STOP to a message, and support is available by replying HELP. Message frequency varies, and standard message and data rates set by a mobile carrier may apply.
Certain functions rely on outside providers: hosting the site, delivering email, and sending text messages where that has been agreed to. Those providers receive only what their task requires and are bound by contract to use it for nothing else.
Information may also be disclosed where the law requires it, where a valid legal process demands it, or where disclosure is needed to protect the rights and safety of site users. No other route exists for personal information to leave this site.
Account information is held while the account stays open and for a limited period afterwards, so that a closure can be reversed if it was made in error. Contact form messages are retained long enough to resolve the question raised and to keep a record of the reply.
Technical logs are kept on a rolling basis and then overwritten. When a retention period ends, the information is deleted or reduced to a form that no longer identifies anyone.
Traffic between a browser and this site travels over an encrypted connection. Passwords are stored in hashed form rather than as readable text, and administrative access is limited to the accounts that need it.
No system connected to the internet can promise perfect security. Choosing a password that is not reused elsewhere, and keeping it private, remains an important part of protecting an account.
A request can be made to see what information is held, to correct anything inaccurate, or to have an account and its details deleted. Requests are sent through the details in the final section and are answered within a reasonable period.
Verification may be needed before a change is applied, since acting on an unverified request would itself create a privacy risk.
Every marketing email carries an unsubscribe link, and every marketing text can be stopped with a STOP reply. Withdrawing marketing consent does not close an account and does not stop essential messages such as a password reset.
This site is built for adults handling property decisions and is not directed at children. Accounts are not knowingly created for anyone under eighteen. If information belonging to a minor is discovered, it is removed once identified.
Guides sometimes point to outside pages run by carriers, regulators or public bodies. Those destinations set their own privacy practices, and this policy stops at the edge of this site. Reading the policy on any site that collects information there is worth the minute it takes.
This policy is revised when practices change or when a new legal requirement applies. The revision date shown at the top of the page reflects the most recent version, and continued use of the site after a change indicates acceptance of the updated terms.
Questions about this policy, or a request relating to information held, can be sent using the details below or through the contact page.
